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Documentation Index

Fetch the complete documentation index at: https://docs.flyhub.app/llms.txt

Use this file to discover all available pages before exploring further.

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FAQ & Troubleshooting

Common questions and fixes. If you’re stuck, start here.

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Overview

This page covers the most common FlyHub questions and troubleshooting steps. If your issue is not here, use the FlyHub Discord for support.

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Support

FlyHub support is offered through the FlyHub Discord: Join the FlyHub Discord Use Discord when you need help with:
  • Account or plan questions.
  • Desktop app installation.
  • MSFS or X-Plane tracking.
  • Offline tracking.
  • Recovery Wizard issues.
  • Scoring questions.
  • Bug reports.
When asking for help, include:
  • Your simulator.
  • Your tracking mode.
  • Your route.
  • What happened.
  • What you expected to happen.
  • Screenshots or logbook details if useful.

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FlyHub didn’t track my flight

Check:
  1. Did you start the flight? — You must click Start Flight in My Flights before flying.
  2. Is your sim connected? — For MSFS, SimConnect connects automatically. For X-Plane, ensure the FlyHub plugin is installed and X-Plane was restarted.
  3. Are you at the departure airport? — Spawn at the departure gate before starting.
  4. Did you choose Online? — If you chose Offline, FlyHub won’t track telemetry; you’ll need to finish manually.
If/Then:
If X-Plane isn’t connecting, reinstall the plugin from Settings and restart X-Plane.
If MSFS isn’t connecting, ensure MSFS is running before you start the flight in FlyHub.

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Sim crashed — how do I recover?

  1. Reopen FlyHub as soon as you can.
  2. Go to the Dashboard or My Flights.
  3. If recovery is available, you’ll see Recover Flight (amber button).
  4. Click it and follow the steps:
    • Restore your last known position
    • Match fuel (ZFW) and payload in your sim
    • Spawn at the restored position
    • Continue and finish the flight normally
Recovery expires after 6 hours. After that, you’ll need to start the flight again.

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I can’t book airlines (they’re locked)

On the free tier, you get:
  • 5 weekly rotating airlines — They change every Monday at 00:00 UTC.
  • 1 monthly airline — You choose one extra airline per month.
  • Other airlines — Locked (shown dimmed with a lock icon).
Solutions:
  • Use one of your 5 rotating airlines.
  • Choose your monthly airline in the Dashboard (free tier section).
  • Upgrade to Premium to unlock all airlines.

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I hit booking limits

Free users can have up to 6 bookings at once (upcoming + active). Solutions:
  • Complete or cancel some flights to free up slots.
  • Upgrade to Premium for a higher limit.

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X-Plane not connecting

  1. Go to Settings → X-Plane Plugin.
  2. Click Select X-Plane Directory and choose your X-Plane 12 folder.
  3. Click Install Plugin (or Update Plugin if already installed).
  4. Restart X-Plane — This is required after install or update.
  5. Start a flight in FlyHub and confirm you’re at the departure airport.
If it still doesn’t connect, confirm you’re using X-Plane 12 and that the plugin was installed successfully. Try reinstalling the plugin and restarting X-Plane again.

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FlyHub won’t open / it’s already running

On Windows, if you enabled Close to Tray (desktop app):
  • Clicking the X minimizes FlyHub to the system tray (near the clock).
  • FlyHub stays running in the background.
To reopen: Click the FlyHub icon in the system tray. To fully quit: Right-click the tray icon and choose Quit.

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Why is my score low?

Typical causes:
  • Hard landing — G-force > 2.0 at touchdown.
  • Lights — Beacon, strobe, or nav lights off when they should be on.
  • Gear — Retracted too late after liftoff, or gear-up landing.
  • Unstable approach — Speed, vertical speed, or glideslope issues on final.
  • Runway — Excursion, overrun, or poor touchdown zone.
  • Crash — G-force > 3.0 or other crash conditions.
  • Cheating — Teleport/slew detected.
Check your logbook detail page — It shows a breakdown of penalties for that flight.

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Offline vs Online — what’s the difference?

ModeHow it worksXP
OnlineTelemetry from MSFS or X-PlaneFull XP
OfflineYou enter flight time, landing quality, etc. manuallyReduced XP based on trust and plausibility
Use Online when you’re on PC with MSFS or X-Plane and want full telemetry.
Use Offline when you’re on console, or when you can’t or don’t want to use telemetry. See Tracking Methods for the full comparison.

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Quick Tips

  • Keep FlyHub and your sim open together during flights.
  • Restart X-Plane after installing or updating the plugin.
  • Use the overlay to finish flights without leaving the sim.
  • Check the logbook detail for penalty breakdowns.

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Still need help?

  • Join the FlyHub Discord for support from the community and team: https://discord.com/invite/87FYbV7EjZ
  • Describe your issue: sim, tracking mode (online/offline), and what you expected vs. what happened.