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Manage Airline: Operations

Use Operations to supervise flights operated by your airline or airline group. It brings current activity, upcoming work, closed operations, low-scoring results, and operational trends into one workspace. Operations is a review and monitoring tool. It is not where you reserve a flight, build an OFP, start tracking, recover another pilot’s flight, change a route, or settle a flight.

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Open Operations

1. Open an active airline from Airlines.
2. Open its profile and select Manage airline.
3. Select Operations.

You need Operations access to view the workspace. Reviewing a low-scoring result requires the additional flight-management access assigned by your airline. The exact pages and actions available to you depend on your role.

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Choose a view

Operations provides five views:

• Insights — See recent operating totals, flight sources, and score distribution.
• Needs attention — Find recent results below 7.0 that have not yet been reviewed.
• Active — See flights that are in progress, interrupted, recoverable, or restored.
• Upcoming — See flights that are ready or scheduled.
• Closed — See operations that have reached an end state, including completed, settled, rejected, cancelled, abandoned, and expired flights.

The summary at the top can show the number of items needing attention, active operations, upcoming operations, and closed operations. Some categories can overlap. For example, a closed result below 7.0 can remain in Needs attention until a manager marks it as reviewed.

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Filter and find operations

Use the operating-airline selector when it is available to view the whole group or one operating airline. Search by flight number or airport, then submit the search. Use the page controls to browse additional results. The group view keeps the operating airline visible so you can tell which airline performed each flight. Closed operating airlines may remain in historical results even though they no longer accept new operations.

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Read an operation

Select a row to open its details. Depending on the flight, the detail panel can include:

• flight number and route;
• planned departure and flight source;
• operating status and tracking status;
• aircraft registration, type, and current position when available;
• pilot and reservation;
• score and result status;
• settlement status;
• virtual operating period;
• actual destination and any recorded rejection reason;
• recent operational events.

The detail view is for inspection. It does not give a manager control of another pilot’s active flight.

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Review a low-scoring result

When a result below 7.0 appears in Needs attention, open it and select Mark as reviewed if that action is available to you. Marking a result as reviewed:

• records that the team checked it;
• removes it from the unreviewed attention count when appropriate;
• does not change the result, score, settlement, or logbook entry;
• does not reopen, validate, correct, or recover the flight.

Flight validation happens during flight completion. Operations only records the administrative review after the result exists.

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Insights and history

Insights can show a lifecycle summary, flight-source distribution, and score bands such as 9–10, 8–8.9, 7–7.9, below 7, and unscored. The detailed breakdown is based on the recent operations loaded for the workspace and should not be treated as an unlimited historical export. The operational history panel can cover:

• the last 30 days;
• the last 90 days;
• the last year;
• the full available period.

The chart helps you spot trends; it is separate from the individual flight detail and does not replace the financial, network, or management-history pages.

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Statuses and recovery

An Active operation may be running, interrupted, recoverable, or restored. A Closed operation may be completed, settled, rejected, cancelled, abandoned, or expired. Flight execution and recovery belong to the assigned pilot in My Flights and Active Flight. Managers cannot resume or recover another pilot’s flight from Operations. If a flight is not recovered in time, it may no longer appear in Operations; this does not create a new flight record or settlement.

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Limits and timing

• The workspace normally shows 25 operations per page.
• Searches and page sizes are limited by the current workspace controls.
• A flight detail shows a limited set of recent operational events.
• The low-score review queue covers recent results, normally the last 30 days.
• Newly completed or reviewed activity can take a short time to appear.

The page’s current controls are the final authority if these limits change.

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Loading, empty, and recovery states

Operations can show separate loading states for permission checks, the operation list, and historical data. Empty states distinguish between no current operations, no upcoming work, no closed operations, no results for a search, and no history for the selected period. If the list cannot load, use Retry or reload Operations. If a review action is unavailable, confirm that the result is below 7.0, is still eligible for review, and that your role includes the required access. Follow the recovery instruction shown by the page.

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How Operations differs from other pages

• Dispatch finds, quotes, and reserves flights.
• My Flights / Active Flight lets the assigned pilot prepare, track, complete, abort, or recover a flight.
• Calendar organizes your own scheduled and reserved flights.
• Network manages airports, routes, schedules, and aircraft eligibility.
• Finance shows cash, costs, settlements, and commitments.
• Market audit shows demand, route health, and reputation.
• Management history records administrative changes and their reasons.

Use Operations to understand what happened operationally and whether a result needs review; use the other pages for the action that follows.